Yu Energy Business Electricity & Gas: Tariffs & Reviews
Yu Energy was founded in 2014. Since then, they have become the UK’s most ‘innovative’ energy supplier. They focus exclusively on business energy and promise a better service than their competitors. Yu Energy promises that you can get in touch with someone at customer services within three rings of the telephone, as well as a personalised account manager.
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A Guide to Yu Energy
Yu Energy is an independent energy supplier to over 20,000 locations across the UK. They claim to provide their customers with a unique multi-utility offering, that covers electricity, gas & water. They also provide lower carbon options like Carbon Neutral Gas and Pure Green Electricity plans. Yu Energy is part of Yu Group PLC, within their business energy division.
Yu Energy are one of the youngest, and most highly rated business-only energy suppliers in the UK. They offer both gas and electricity tariffs to businesses. Yu claims to offer a premium level of service, with a personal account manager assigned to every business.
Yu Energy Reviews
Yu Energy has an overall rating of 3.6 out of 5 stars on Trustpilot, based on around 2,000 reviews. 66% of those are 5-star reviews, whilst the other four ratings are split between <1% and 23% - averaging as an average overall experience. Most comments from customers state how they received great customer service after experiencing issues however other comments state delayed refunds and miscommunication.
Yu Energy Business FAQs
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Who Owns Yu Energy?
Yu Energy was founded by businessman Bobby Kalar, who is still the CEO of the company. Kalar became frustrated with the service provided by other energy suppliers and decided to build an energy business that focused on relationships with customers.
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How Can I Contact Yu Energy?
When you switch through British Business Energy, we can handle all the contacts with your new supplier, so you can focus on running your business. However, should you ever need them, please find the details below.
You can contact Yu Energy in a number of ways. They claim to make contacting them easy, with a ‘three ring’ policy over the phone.
Yu Energy Phone: 0115 975 8258.
You can email them at: [email protected], or via a live chat on their website.
You can write to them at Unit 2, Horizon Place, Mellors Way, Nottingham NG8 6PY.
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What Is Yu Energy's Fuel Mix?
Yu offers a ‘Pure Green Energy’ tariff. This is backed with 100% renewable electricity. Yu makes a virtue of how their electricity is generated in one particular wind farm in Wales – the Carno Wind Farm.
Yu’s fuel mix overall is less green than the UK average. The average amount of green energy used by UK energy suppliers is 37.9%. Only 10.3% of Yu’s energy comes from renewable sources. More than 70% comes from Natural gas – as opposed to an average of 39.4%.
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What Is Yu Energy's Cancellation Policy?
Leaving Yu Energy requires you to submit a final meter reading. This is so that you can receive an accurate final bill.
Businesses can terminate their contracts at any time. If you are on a fixed energy plan, you need to submit termination notice more than 30 days prior to your contract end date to terminate your contract at that date.
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How Are Yu Energy Prices Regulated?
Yu Energy’s prices are regulated by Ofgem, a non-ministerial government department and an independent national regulatory authority.
The maximum prices that energy suppliers can charge for gas and electricity in the UK are set by the energy regulator, Ofgem. Most energy suppliers base their prices on this maximum amount. However, in 2021, the regulator raised the price cap by 9%. As a result, most energy suppliers have raised their prices by this same amount of 9%.
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Yu Energy Awards
ENERGY LIVE NEWS PERSONALITY AWARDS 2018
Finalist
Category: Customer Service Team of the YearUTILITY WEEK AWARDS 2018
Finalist
Category: Customer CareUK BUSINESS AWARDS 2017
Silver Winner
Category: SME – Incorporated less than 10 years
Finalist
Category: Utilities
Yu Energy Business Prices & Tariffs
Different types and sizes of businesses need different types of tariffs. Yu Energy offers different types of contracts to different sizes of businesses. Small to medium-sized businesses (up to 500,000 kWh per year) can get offers of:
- Fixed tariffs
- Multisite Fixed Tariffs
- Prepayment plans
Larger businesses (more than 500,000 kWh per year) can get offers of:
- Bespoke contracts
- Half Hourly and multi-site options
- Part fixed options
Yu Energy offers support for a range of meters – from traditional meters to multi-rate, multi-site & smart meters. Switching to Yu Energy is easy with British Business Energy. We take care of the switch for you, so that you don’t need to worry. You can focus on your business, while we find you the best deal possible.