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Environmental, Social & Governance Statement

Our purpose is to drive competition within the business utilities market, so we can delight customers, aiming to save them time and money. We recognise we wouldn’t be able to achieve this without the hard work of our teammates and the strong governance processes we have in place. We also recognise how our business impacts people and the world around us – from our suppliers, and local community to the environment. We are proud of our transparency, the trust our customers place in us to navigate often complex markets, our agile approach to industry changes and how our teammates are at the centre of our business.

We have developed environmental, social and governance (ESG) values. These values are embedded into our culture and business, as they underpin our decision-making at all levels, they hold us accountable to our evolving obligations and help us strive to maintain our standing within the market. We have a dedicated ESG Committee which manages our adherence to these values.

These are our commitments:


We are committed to driving down our energy and carbon impacts. Our sustainability program is committed to environmentally sustainable initiatives that deliver near term efficiency, value and health for our business, people and the wider community.

We will encourage other businesses we engage with to reduce their impact on the environment by recommending the use of more sustainable materials. We actively promote a paper-free office and make all endeavours to be a digital-first business.
We comply with current environmental legislation and work to minimize the impact of our activities on the environment.

Social Responsibility

Our focus is to deepen relationships with our key stakeholders by investing in our employees and partnering with our suppliers, brokers, communities, and investors.

We are committed to engage with our employees to provide a challenging, dynamic, inclusive, and diverse work environment which supports their professional development, as well as promoting a good work-life balance that priorities their overall health and wellness.

We will support initiatives that benefit the environment, human welfare, and education. This includes skills training that advances workforce talent.
We will preserve and promote the protection of human rights and welfare within our own business activities as well as those of our business partners.

Ethical Governance

Our focus is to promote strong oversight, transparency, and risk management at all levels of our organization, ensuring resilience and long-term preservation of value for our business.
We will maintain strong corporate governance practices through exemplary Board stewardship, management accountability and pro-active risk management.

We will mitigate risk exposure and build the resilience of our business through considered business continuity plans.
We are committed to high ethical standards through a Code of Ethics and our Code of Conduct, ongoing ethics training and executive leadership which promotes a culture of integrity.

We establish clear and effective governance for ESG, set goals and establish accountability. This is set through our ESG Committee and reported to the Board.