Npower is one of the largest and most widely used energy companies in the UK. They supply energy to around 5 million people.
Npower has an average score of 1.2 out of 5 on the review site Trustpilot. This is a lower score than several of their competitors. However, it comes from around only 2,800 reviews, which is a smaller pool than those same competitors.
Npower energy prices and tariffs
Npower offers a range of services for businesses – it’s not just about the tariffs. This includes:
- Risk Management – to help you understand your energy usage.
- Energy HQ – analysis of your tariff.
- Energy management tools.
- Advice on generating your own energy.
Npower offers a range of business rates and tariffs. This includes both fixed and variable rates. Customers of Npower can receive electricity, gas or both.
Npower offers three fixed rate tariffs: Super Fix, Price Fix and Online Price Fix. You pay a fixed price for these tariffs, which does not change over the period of your contract. Paying by direct debit can lower this price.
There is also a standard variable price tariff. This can rise or fall, depending on market forces. There are also no time limits, so it is easier to change your plan.
Businesses can receive a £200 Dual Fuel discount if they agree to a contract for both electricity and gas with Npower.
Ownership
Npower is owned by its fellow member of the ‘Big Six’ – EON. It was acquired in 2019, after 19 years as an independent company. It was previously known as RWE Npower, and before that as Innogy PLC.
Location
You can contact Npower in several ways. To talk to someone about signing up for a new Business tariff, you can call Npower on 0800 912 5001. There are also a myriad of other departmental lines and alternative lines to call.
You can email Npower at [email protected], however there are also alternative email addresses to contact.
Npower’s head office is based at: Windmill Hill Business Park, Whitehill Way, Swindon, SN5 6PB. However, there are also regional offices.
When you switch with British Business Energy, you don’t need to do any of this contact yourself. We take care of the whole process for you.
Green Performance
Npower is the only energy company to have received ‘triple certification’ to the Carbon trust Standard. This means that they are actively trying to reduce their carbon footprint, and those of their customers.
Npower’s fuel comes from a mixture of sources, some green, some not.
- Coal – 4.8%
- Natural gas – 54.4%
- Nuclear – 6.2%
- Renewable – 30.7%
- Other sources – 3.9%
Awards
Best Use of Customer Insight & Feedback – 2020 Complaints Awards
Cancellation Policy
When you choose to leave Npower, you need to get in touch with them. You can call them on either 0800 0480 583 or 0330 102 2400.
You do not need to supply a final meter reading, as your new supplier will do so. You will need to pay a final bill, however. If you are leaving your fixed term contract early, you may need to pay a leaving fee.
Npower Price Changes
All energy providers in the UK have their maximum prices capped by the energy regulator, Ofgem. The price cap sets a top amount that a company can charge. Most energy suppliers charge around as much as they are allowed.
In 2021, the price cap has increased. This means that suppliers, Npower included, can raise their maximum prices. Npower have since raised their maximum prices, in line with the price cap.
Regional Price Variations
Different regions of the UK pay different amounts for their energy. This is because they do not all produce the same amount of energy. Regions that produce energy tend to get cheaper prices for it.
More about Business Energy Suppliers and Our review process.
Website: http://www.npower.com/business/