British Gas is the largest and oldest supplier of energy in the UK. They have more than 6 million electricity customers, and 5 million gas customers. British Gas was privatised in the 1990s, but have been active since 1812 in one form or another. British Gas and British Gas Lite is owned by Centrica, which merged with British Gas plc in 1997.
A Guide To British Gas
British Gas are probably the most well-known energy supplier in the UK. There are benefits and downsides to this. With so many people being British Gas customers, there is a certain infrastructure to the company that smaller competitors might not have. Contacting British Gas, or arranging for maintenance can be easier than with competitors, due to the number of staff.
British Gas also own and operate several smaller or former energy companies. Customers of Breeze Energy and Robin Hood Energy / Ebico are also served by British Gas.
British Gas has a score of 3.2 out of 5 on Trustpilot. This comes from more than 60,000 reviews. Nearly 50% of the reviews are ‘Excellent’ or ‘5 stars’. However, 28% of the reviews are ‘Bad’ or ‘1 star’.
British Gas energy prices and tariffs
British Gas offers a wide range of tariffs and plans. They have fixed rate, variable rate and pre-payed rate available. They also offer both electricity and gas – or each individually.
With so many potential tariffs to choose between, it can be hard to get an average picture of a price. However, an average-sized household might pay:
£1189 a year on a two year fixed rate tariff (Home Energy Secure May)
£1225 a year on a two year fixed rate Green tariff (Green Future May).
Both of these are fixed-rate, which means the price will not fluctuate over the length of the contract. However, there are also options to have a variable rate tariff, where the price can change over the contract length based on world events and price fluctuations.
British Gas offers service to every type of meter. This includes Traditional Meters, Smart Meters, Multi-Rate and Multi-Site Meters, Prepaid Meters.
British Gas say that it is easy to switch to their service. All it takes is to fill out a quote with them and choose a tariff. Then, you need to inform your former supplier that you are switching and arrange for final meter readings.
It is easier still to switch to British Gas with British Business Energy. We do the switching for you, so you don’t have to do any haggling or arguing.
British Gas is a subsidiary of Centrica. Centrica owns several energy companies throughout the UK and Ireland: including Scottish Gas and Bord Gais Energy. British Gas’ Chief Executive is Sarwjit Sambhi. Centrica’s chairman is Scott Wheway.
British Gas are one of the largest energy companies in the UK. As a result, they have a lot of staff working in customer service. This means that there are a lot of ways to get in contact.
For existing customers, the best number to call is 0333 202 9802. This is the general customer service number, available between 8 am and 8 pm on most days.
It is possible to write to British Gas. They have a PO box address at PO Box 227, Rotherham, S98 1PD.
The head office address is Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
At British Business Energy, we take away the stress from switching by doing all of the communication ourselves. You don’t need to get in touch with energy suppliers – we do it for you.
There are several Green options available with British Gas. The ‘Green Future’ tariff is designed to be a more eco-friendly option. In this tariff, 5 trees are planted for each unit of fuel you use. 94% of the gas you use is carbon offset. 100% of the electricity you use is sent back into the grid by British Gas’ matching.
56% of British Gas’ energy comes from renewable sources. 5% of it comes from coal. This is more than the other so-called ‘big six’. However, several smaller competitors offer 100% renewable energy.
- Britain’s Most Admired Company
- BITC National Awards for Excellence
- European Call Centre Awards
British Gas claim that cancelling is easy with them. You simply need to get in touch and tell them which service you are cancelling, and when. Then, they will send you a final meter reading. This may need a professional reading for accuracy.
There are cancellation fees involved with leaving British Gas. If you switch to a different service with the company, these are not charged.