Pure Planet is the first energy supplier in the UK to be primarily app-based. They claim to be the first domestic supplier to offer 100% renewable electricity and 100% offset gas.
Pure Planet has been active since 2015, and have amassed around 60,000 downloads of their app. With Pure Planet, everything is done digitally – from AI-based customer service, to tracking energy usage on the app.
A Guide To Pure Planet
Pure Planet claims to offer energy at 0% mark up. This means that it does not make a profit on the energy that it sells.
Pure Planet has done away with traditional customer service models. Instead of being able to contact a call centre, customers use an AI chat bot service.
Pure Planet has a rating of 4.6 out of 5 on the review site Trustpilot. This comes from more than 18,000 reviews.
Pure Planet energy prices and tariffs
Pure Planet say that they sell their energy at cost price. This means that their energy prices ought to be cheaper than all of their competition. They do not charge a daily standing charge, as many other companies do. However, they do charge a monthly membership fee of £5.50 per month, per fuel.
They offer both fixed and variable rate tariffs. The fixed rate tariff is cheaper, but the variable rate tariff does not have a fixed term or an exit fee.
Customers are not given much choice on meters with Pure Planet. They have a stated desire of using 100% smart meters and will offer all customers the chance to upgrade.
Pure Planet claim that you can complete a switch to them within 17 days – the fastest in the industry. With British Business Energy, you don’t need to take part in this switch – we can handle the process for you, so you can focus on running your business.
Pure Planet was founded by Matthew Hirst in 2015 as ‘Tulip Energy’. In 2017, around 25% of the company was sold to British Petroleum.
Pure Planet is based at: The Square, Cramer House, Lower Bristol Rd, Bath BA2 3BH.
Contacting the company is restricted. There is no customer service number available, nor is there a contact email address. If you want to contact Pure Energy, you can only do it via their app. If this is an issue, it is worth considering whether this company is the one for you.
Pure Planet offers 100% renewable energy. All of their tariff offerings are backed by renewable sources. They specify that 11% of their energy comes from solar power, and 89% comes from wind power.
- Best Company to Work For (SME) at the UK Employee Experience Awards
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Cancelling your account with Pure Planet does not require using the app. To switch away from Pure Planet, you need to start the process with your next supplier. They will ask for a final meter reading and pass this on for you. If you switch with British Business Energy, we take care of the entire process for you, so you can focus on your business.
There are not any specific cancellation fees associated with Pure Planet.
As Pure Planet claim to offer energy at wholesale prices, there should not be a change in their pricing when the price cap rises.
Most suppliers base their prices on the energy price cap, which is set by the regulator, Ofgem. They then raise their prices when the price cap is changed.
Some regions of the UK pay more, and some pay less for their energy. This difference is dependent on how much energy that region produces. If a region produces more energy, it gets lower energy prices. If a region produces less, it gets higher energy prices.