First Utility is one of the leading independent energy suppliers in the UK with a focus on simple plans and fair prices. Below we look at their business tariffs and plans along with a company profile and reviews.
First Utility Business Electricity & Gas Tariffs
First Utility is not currently accepting new business electricity or commercial gas customers at the current time. Exiting business customers can still log into their online account and can receive Carbon Reduction Commitment (CRC) statements.
Home energy users can still switch to one of their 4 energy tariffs.
First Utility company profile: Launched in 2008, First Utility claims to be the largest independent energy and broadband provider in the UK. They supply gas and electricity to almost 1 million UK homes and claim to have saved UK consumers over half a billion pounds in energy costs.
Their 3 core focuses are on fair prices, great service and making life simple. Here’s how the aim to achieve each:
- Fair Prices: Fixed prices of up to 3 years, fully transparent tariffs, no hidden costs and monthly payments.
- Great Service: Easy to get in touch, heavy investment in staff training, simple to manage and understand accounts.
- Making Life Simple: Only offers 4 energy tariffs (3 fixed and 1 variable), My Energy money saving tool, First Utility app, and Smart Meters.
You can get instant quotes for all their energy services on their website.
First Utility Reviews
Please, note the reviews below are for their home energy plans, since they are no longer accepting new business customers.
Good Housekeeping Reader Recommended 2017 – via First Utility website
“First Utility was the runner up in uSwitch’s 2017 customer satisfaction awards.” – via uSwitch
“Bills clear and simple to understand with all required information available.” – via First Utility Which? Review
“Good prices, good service with little fuss. Able to submit meter reading via their App.” – David via TrustPilot
“If there was ever a case of buyer beware then this is it” – Karen via TrustPilot
“So unprofessional if you try to sort a problem out you may as well forget it.” – via Energy-Advise
- Clear contact information (including phone number) on website? Yes, but not the easiest to find.
- Case studies and/or reviews on website? Yes, several recommendations although reviews from around the web are mixed.
- Straightforward to get quotes? NA, not currently offering business energy quotes, but easy for home users.
- Website contains useful information about business energy? Some, contains required information about switching suppliers and an FAQ.
- Online account management? Yes
Based on the above First Utility gets a website score of 3.5/5.
– Posted on January 8th, 2018