Wessex Water Review - Business Water 

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Ofwat deregulated business water in April 2017. In the modern water market, wholesalers are responsible for creating and maintaining fresh water supplies. Retailers like Wessex Water buy services from wholesalers and increase the price to cover customer support, billing, and other customer-facing services.

Commercial water consumers will only ever speak to water retailers. Now that the market is deregulated, they can choose whichever supplier caters to their needs. Gone are the days of settling for generic services from a big-name supplier. 

So, where does Wessex Water business water stand? Does this supplier offer a comprehensive range of services, or does it cater to specific needs? What do current customers think about the services that they have received? Let’s jump right in.  

What Do I Need to Know About Wessex Water?

Since Wessex Water was founded in 1973 it has amassed over 2.8 million customers. Domestic and business water customers in Dorset, Somerset, Bristol, most of Wiltshire, and sections of Gloucestershire and Hampshire use fresh water from Wessex Water. In total, this supplier covers approximately 10,000 kilometres.

In the early 2000s, Wessex Water went through a lot of changes. Enron finalised its purchase of Wessex Water in 2001 for £1.3 billion. When Enron went under, YTL (a well-established Malaysian company) purchased Wessex Water for £1.2 billion. From this point onwards, Wessex Water gained a reputation for interacting with communities, protecting habitats, and fighting against the climate crisis. 

Wessex Water business water customers can rest assured that their money is going towards a good cause. This supplier has created a plan to help them reach net zero, which you can read about on the website. This map mirrors the government’s net zero-goal and includes proposals to reduce emissions and increase energy efficiency. 

Commercial water consumers can have their say. Wessex Water has created a comprehensive five-year business plan which is the result of independent focus groups, feedback, and meetings with customers and shareholders. Over 140,000 people contributed to the plan. 

Wessex Water Business Water Services

Non-domestic customers can depend on Wessex Water for a standard range of services. This supplier offers fresh water and wastewater services, and it also offers select customers water and sewage network services. 

Trade effluent is another service that Wessex Water business water customers can ask about. This is often misunderstood, but it is essential for restaurants, hair salons, and other common businesses across the UK. Trade effluent is water that is produced on non-domestic properties as a result of commercial processes. If you create this kind of waste, you need to ask for permission before you release it into sewers. Wessex Water can help you navigate through complicated permissions. 

Unfortunately, Wessex Water does not offer the full range of commercial water services. This supplier will not read your meter. Any Wessex Water customers who want to have a meter reading will have to contact Pelican Business Services.

Wessex Water Business Water Customer Reviews

Do you want to know what current customers think about Wessex Water business water services? There are lots of online platforms that allow unsatisfied customers to express their opinions. At British Business Energy, we use Trustpilot. It is a quick, reliable way for us to see what commercial water customers think about their suppliers. 

Wessex Water has one of the best ratings of all the water retailers that we have reviewed. It has 4.6/5 stars on Trustpilot and an overall rating of excellent. Over 6,500 customers have left a review. Before we get into the reviews, it’s important to remember that this account accepts reviews from domestic and business water customers. Some of the feedback won’t be relevant to your business. 

86% of customers have given the services 5-stars, whereas only 4% of customers have given the services 1-star. Satisfied customers claim that problems have been dealt with quickly and efficiently, and they even praise customer support staff for being kind and friendly. Unsatisfied customers report wait times of up to 45 minutes and claim that the live chat function doesn’t work.

Wessex Water replies to both positive and negative reviews, which is a positive sign for consumers who want a responsive retailer. 

Wessex Water Average Business Water Prices

Wessex Water business water charges are transparent. You can find information about current charges (and even previous charges) on the website. To make things easier, we’ve put together the average rates for small and medium-sized businesses.

In 2021, businesses paid £1.2600 per M3 of fresh water, £50.89 for fixed fresh water, £1/9988 per M3 of waste, and £85.85 for fixed wastewater. On average, the total bill for small businesses was £788 and £5,024.94 for medium businesses.

It is difficult to predict how much your overall bill might cost, even with unit rates. To find out how much you might pay for water, use our water journey form

Why Switch Commercial Water Suppliers?

Commercial water consumers switch suppliers for lots of reasons, but here are the most common. 

  • To find better unit rates - It is no surprise that thousands of customers have switched suppliers to find better unit rates. The difference between suppliers might only be slight, but even the smallest change can have a massive impact on your monthly bills. You can funnel the money that you have saved on water into customer acquisition and retention. 
  • To find more tailored support - When the business water market was regulated, business owners had no choice but to accept whatever supplier was in their region. Now that water consumers have more options, water retailers like Wessex Water have started to offer more tailored support. Large businesses can find suppliers that offer dedicated account managers, and hair salons can find suppliers that can walk them through trade effluent permissions.   
  • To invest in an eco-friendly supplier - Investing in an eco-friendly supplier doesn’t just have ethical benefits. It also waves a green flag for potential customers. Most modern consumers will only invest in sustainable businesses. By choosing an eco-friendly supplier like Wessex Water, you can start a positive chain reaction. 
  • To receive excellent customer service - Wessex Water’s business water services come with excellent customer support. If there is ever a problem with your fresh water supply or wastewater maintenance, you can simply call the team and let them know. Existing customers receive quick, concise support from friendly staff.

How Do I Switch Business Water Suppliers?

Did you know that switching is the simplest way to save money on your commercial water bills? Don’t let the fear of the unknown stop you from making massive savings - we’ll help you every step of the way. Our experts have created a business water comparison generator for non-domestic consumers who want to take control of their expenses. 

Choose from supply, water, audit, or all services to start the process. All you need to do is put in a few key details. Once we have your information, we will work out where you can making the biggest savings and meet your unique needs. Choose your new tariff, and we will even help you complete your switch.

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