Severn Trent Water Review - Commercial Water

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The deregulation of the water market has given commercial water consumers more power than ever before. Ofwat (the regulatory body that oversees the water industry) deregulated commercial water in April 2017. Now, non-domestic consumers all over England can switch suppliers if they are unhappy with their current suppliers. 

Severn Trent Water is just one of the options available to business water consumers. Like all other suppliers, Severn Trent Water is working hard to attract customers who want to switch. But what can Severn Trent Water business water customers expect from their supplier? Does this supplier cater to small, medium, and large businesses? And what does it charge? 

What Do I Need to Know About Severn Trent Water?

Severn Trent Water first became active in 1989, which makes it one of the younger suppliers on the market. More than eight million domestic and non-domestic customers from the Bristol Channel to the Humber and from mid-Wales to the East Midlands depend on Severn Trent Water. 

This commercial water supplier cleans over one billion litres of wastewater per day! It focuses on delivering high-quality fresh water, disposing of wastewater properly, and making water as affordable as possible. Farmers, households, gardeners, and businesses can find money-saving tips on the website. The brains behind Severn Trent even encourage customers to learn about the Great British Rain Paradox. 

Severn Trent Water business water services pay for projects that focus on sustainability and community. Volunteers from Severn Trent Water can go into local communities and make a real difference. Other employees focus on brainstorming rules and regulations that protect wildlife and habitats. 

Even better, this commercial water supplier has a long history of charitable work. It has partnered with Water Aid to improve the quality of water in developing countries. Over 28 million people have enjoyed toilets and clean drinking water due to Severn Trent Water’s efforts. 

Severn Trent Water Business Water Services

All sorts of non-domestic consumers depend on Severn Trent Water. This supplier works with business owners in the public sector, education, construction, manufacturing, and food and drink industries. 

Consumers can expect fresh water and wastewater services from Severn Trent Water. If you’re interested in extra services, you’re in the right place. Severn Trent Water business water customers can also request measurement and data collection services. This extra service is ideal for people who want to monitor their usage. It allows you to see when you are using the most water. Another benefit of these services is that they create comprehensive, accurate bills. 

If you have unique fresh water and wastewater needs, you can request bespoke solutions. This is especially important for people who want to dispose of wastewater in the correct way. Trade effluent is just one facet of wastewater, but it is very closely monitored and regulated. To dispose of trade effluent, you need express permission from your commercial water supplier. Severn Trent Water has put measures in place to streamline this process.

Consumers across England love Severn Trent Water’s leak detection and repair service. In the world of non-domestic water, nothing saves more money than leak detection services. Even the littlest leak can cost you thousands of pounds in the long run. By investing in leak detection services, you can protect your business against big bills.  

Severn Trent Water Business Water Customer Reviews

Are you impressed by Severn Trent Water’s business water services? Before you switch, make sure to look at customer reviews. No matter what supplier you are looking into, you should never switch without looking at a site like Trustpilot. Trustpilot is a reliable, trustworthy platform for people who want to leave feedback on services, suppliers, and customer support. 

Severn Trent Water has 2.2/5 stars on Trustpilot and an overall rating of poor. Over 400 domestic and commercial water customers have left feedback, which is a lot more than most suppliers receive. 32% of customers think that the services deserve 5-stars, but an overwhelming 61% of customers think that the services deserve 1-star. 

5-star reviews mention speedy resolution times, exemplary customer service, and extra support in solving leaks. 1-star reviews mention false information, long wait times on the phone, and unsupportive representatives. Unfortunately, Severn Trent Water does not reply to any of the feedback that it receives. This means that dissatisfied customers have been left without solutions. 

Severn Trent Water Average Business Water Prices

Severn Trent Water acts as a wholesaler. Wholesalers supply and treat water, but they do not handle customer-facing activities. Retailers buy water from wholesalers and add a small amount of money on top to cover these kinds of activities. 

Water Plus handles all the customer-facing activities for Severn Trent Water’s business water customers. Non-domestic customers still get their fresh water and wastewater treatment services from Severn Trent Water, but they will only ever speak to people from Water Plus. 

You will have to contact Water Plus for a full breakdown of commercial water charges. Or you can take the quicker, easier route and use our comparison engine. Our engine allows you to see charges for several different suppliers at once. 

Visit our business water page to learn more about average supplier charges. 

Why Switch Commercial Water Suppliers?

Business water consumers can switch suppliers for any number of reasons, but here are the most popular. 

  • Charges - More than half of non-domestic consumers switch suppliers to seek out lower unit rates. It is not uncommon for business owners to be unhappy with their bills. The good news is that lower unit rates are just around the corner. Once retailers have secured services from their chosen wholesaler, they can set whatever charges they want. 
  • Customer service support - Customer service support is a common bone of contention for commercial water consumers. Support staff can only work with what they’re given, and some suppliers cut corners on training to fund other areas of their business. By switching to a supplier that has better support ratings, you can safeguard your business against future problems. 
  • Tailored support - Small, medium, and large customers no longer have to compete for attention. When the market was deregulated, suppliers began to understand the importance of offering tailored packages and support. Some suppliers even offer dedicated account managers to big businesses. They can help with leak detection, usage monitoring, and bills. 
  • Environmental and charitable involvement - More and more consumers are choosing to use their money responsibly by choosing suppliers that reflect their values. Severn Trent Water business water customers understand how important environmental involvement is. Not only does Severn Trent Water get involved in eco-friendly projects, but it also funds charitable causes that have positively impacted millions of people. 

How Do I Switch Business Water Suppliers?

Did you know that switching is the simplest way to save money on your commercial water bills? Don’t let the fear of the unknown stop you from making massive savings - we’ll help you every step of the way. Our experts have created a business water comparison generator for non-domestic consumers who want to take control of their expenses. 

Choose from supply, water, audit, or all services to start the process. All you need to do is put in a few key details. Once we have your information, we will work out where you can making the biggest savings and meet your unique needs. Choose your new tariff, and we will even help you complete your switch.

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